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Terms & Conditions


Festival films are unclassified and therefore restricted to persons aged 18 years and over unless specified. Festival tickets are non-refundable. Lost or stolen tickets will not be replaced. Tickets can be exchanged to another sessions in the event of a Force Majeure event. Seating is reserved. For censorship information, refer to individual film pages. Information is correct at the time of publishing.

1.1 You agree that your use of this Website and the purchase of any movie tickets will be governed by these terms and conditions (“Terms of Use”) and the terms and conditions set out in the Privacy Policy which appears on this site. As these Terms of Use and the Privacy Policy are important legal documents, we recommend that you read both documents before taking any further steps on this site. Your continued use of this site will be treated by us as your acceptance to the Terms of use and Privacy Policy. If you do not accept these Terms of Use and Privacy Policy, you must refrain from using or accessing this site and any information contained on it.

2.1 All Personal Information Palace collects from this Website will be maintained in accordance with our Privacy Policy.
2.2 We will use reasonable endeavours to maintain the security of any Personal Information that you provide. This Website has security measures in place to protect the loss, misuse and alteration of the information under our control. However, no data transmission over the internet can be completely secure, and we cannot give an absolute assurance that the information you provide to us will be secure at all times.

(applicable when online purchasing is available)
3.1 Staff have the discretion to require that child or student ticketholders under 16 be supervised by a parent/guardian throughout the screening.
3.2 Movie tickets purchased via this Website are non-refundable and are not available for exchange unless required by law.
3.3 Movie tickets booked in error, or if you cannot make your booking, can be transferred to an alternative session by contacting the relevant cinema at least 24 hours prior to your session Monday to Friday. Sessions over the weekend can only be swapped no later than 4 pm the Friday prior to the session. No tickets will be exchanged outside of these times. An administration fee may apply to a ticket exchange.
3.4 Prices on this Website include GST where applicable.
3.5 Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification. Where concession tickets are purchased, suitable identification must be presented upon collection of the tickets.
3.6 Session times may be subject to change or cancellation without notice. In the rare instance this does occur, we will attempt to contact all bookings in an attempt to notify customers of this change where possible.

4.1 You acknowledge and agree that the copyright and other intellectual property rights in this Website and in all information and materials on this Website (“Website Content”) are owned by the German Film Festival, its affiliates, suppliers or licensors unless expressly indicated. The Website Content is protected by Australian and international copyright and trademark laws.

5.1 You agree that we may at any time, in its sole discretion, modify:
(a) the look and feel of this Website;
(b) the Website Content; or
(c) these Terms of Use and Privacy Policy, with such modifications to take effect from the time that they are posted to this Website.

6.1 We provides hyperlinks to third party sites (“Linked Sites”) for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by us or our affiliates. In addition, the inclusion of third party advertising on this Website (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by us or our affiliates.
6.2 You acknowledge and agree that Linked Sites are not under the control of us and that we are not liable or responsible for:
(a) any act, omission or negligence of any person who administers or owns any Linked Site;
(b) the copyright compliance, legality or decency of any Linked Site
;(c) the accuracy or reliability of any information provided by any Linked Site;
(d) any goods or services provided by any person who administers or owns any Linked Site; or
(e) the performance of any obligations owing to by any person who administers or owns any Linked Site.
6.3 We may from time to time engage a quality digital advertising network which is responsible for placing some of the advertising on this site. To make this advertising more relevant to you, anonymous information about the previous web browsing activity of your computer is collected and used to associate your computer with one or more pre-defined interest categories. Advertising that matches those interest categories may then be served to your computer. This interest based advertising does not change the amount of advertising you receive, it just makes it more relevant. General information about interest based advertising is available from the industry, and you can also opt out of some or all interest based advertising here.

7.1 You agree that in using this Website, you will not:
(a) use parts of this Website reserved for registered members unless you are registered as a member;
(b) interfere with the usage of this Website by others;
(c) use this Website in an illegal manner;
(d) upload, post, email or otherwise transmit any document or information to this Website that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, sexually, ethnically or otherwise objectionable or vilifying;
(e) upload, post, email or otherwise transmit any document or information to this Website that infringes any Intellectual Property Rights of any person;
(f) upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
(g) interfere with or disrupt this Website, the server hosting this Website, or servers or networks connected to the server hosting this Website.

8.1 You acknowledge and agree that apart from where required by law, this Website and all Website Content are provided “as is” without warranties of any kind, express or implied.
8.2 You acknowledge that, apart from where stated to the contrary on this Website, we have not made any representations or given any warranties:
(a) as to the functionality or content of this Website;
(b) as to the accuracy or completeness of any Website Content;
(c) that access to this Website will be uninterrupted or error free or that the Website or the server which stores and transmits the Website Content to you are free from viruses;
(d) that any links contained on this Website will provide you with any useful information; or
(e) that movie tickets to any particular movie or session will be available for sale to you.

9.1 Except as provided by law, neither the German Film Festival nor its affiliates will be under any liability to you, in contract, tort or otherwise, in respect of any loss or damage (including consequential loss or damage, loss of profits, economic loss or loss of information) which may be suffered or incurred or which may arise directly or indirectly in respect of:(a) your use of this Website;(b) the accuracy, completeness or usefulness of any Website Content or information contained in that Website Content;(c) your use of any websites that this Website links to;(d) any movie tickets or other goods or services supplied pursuant to these Terms of Use; or(e) in respect of the failure of the German Film Festival to comply with its obligations under these Terms of Use.
9.2 Sessions times may be subject to change

10.1 These Terms of Use shall be construed in accordance with and shall be governed by the laws in force in the State of Victoria.
10.2 You irrevocably submit to and accept the exclusive jurisdiction of any of the Courts of the State of Victoria or the Commonwealth of Australia and any courts of appeal from these courts.





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